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FAQ

How in the heck do you ship me cold cookie dough?

We use insulation and ice packs to ensure your dough stays slightly chilled for the journey. So even if room temp upon arrival, just pop in the fridge and enjoy at your leisure! 🍪

Plus, if anything goes south on its journey to you, we have a 100% happiness guarantee. You're super freaking happy, or we keep working at it until you are!

What day do you ship out orders?

We ship all regular orders out on Tuesdays with a cutoff time of 12pm Pacific Time using your selected shipping method.

If your order comes in after 12pm Pacific on Tuesday, it'll be out the door first thing the following Tuesday!

Exception: Expedited (1-day transit) orders will be shipped Monday-Thursday by 12pm PST.

NOTE: We do not ship on federal holidays.

Oh snap... My order is delayed. HELP!

We're here to help! Hit up support@doughp.com with your order #, email address, or mailing address and we'll jump in to help!

Does it REALLY taste like cookie dough?

Doughp IS real cookie dough. We're as legit as it gets. It all started with Kelsey's favorite chocolate chip cookie recipe, just inadvertently made safe-to-eat!

Our founder, Kelsey, created this recipe while *attempting* to be vegan, but she loved butter way too much! She kept the great egg-substitute in her baking, but used butter - which had her classic cookie recipes turning into a delicious, indulgent treat she could enjoy raw or bake into cookies. Doughp is for the cookie dough lover! It's melt-in-your-mouth, buttery, mollassey, awesome qualities of cookie dough. Not overly sweet. Just a perfect bite of happiness!

We haven't changed the recipe one time in all 5 years... It's that good! Ready to get your hands on some?!

What?! You can safely eat it raw or bake it?

For real! Doughp's cookie dough is 100% safe to consume raw. There are no eggs and we use commercially heat-treated flour. Best of all, because of our flaxseed egg-substitute, you can still bake this dough into warm gooey cookies! Win-win! 🤘

What does doughp do for mental health and addiction recovery?

Given the founder's personal journey into sobriety, Doughp is committed to breaking the stigma around mental health and addiction recovery through our #Doughp4Hope initiative. Sounds nice, right? But here's what we're DOING:

1. Elevating the conversation: For our community, we bring honest, unfiltered conversation and lift up real stories from our fans & the broader recovery community. Join us 7pm EST every Monday for our Mental Health Monday livestream on Instagram!

2. Walking the walk at Doughp: We're a designated Recovery Friendly Workplace with a robust mental health policy for our staff to bring their full selves to work. We keep it real every week, talking about what's really going on - beyond the job.

3. Donate 1% of all sales: Donated to SHE RECOVERS Foundation, supporting women who are in or seeking recovery.

And so much more... we hope you'll join the conversation with us. We're here to welcome you into the Doughp family!

About the dough

What are your flavors?

Ride or Die: classic chocolate chip cookie dough

Cookie Monsta: blue-colored cookies + cream cookie dough

Fairy Dust: rainbow sprinkles in blonde cookie dough

You Want S’more?: chocolate s’more cookie dough

Brownie Beast: chocolate brownie & chocolate chip dough

Dunk On Em: Dunkaroo-inspired dough with frosting, rainbow sprinkles & Teddy Graham pieces


We rotate in new flavors regularly so be sure to check out our Shop All page for a full set of our currently available flavors!

What are my size options?

For our Bestseller selection, there are two size options. You can get:

- Four (4) of our 8oz cups.

- Four (4) of our 16oz pints. You heard us right, that's 4 POUNDS of cookie dough!!


You can also Build Your Own Pack with a customizable set of 8oz pints!

How did you make cookie dough safe-to-eat?

Doughp is safe-to-eat raw. We don’t use any eggs and we have commercially heat-treated flour. This removes the risk usually found with traditional cookie dough. Dig in - spoon first! Or feel free to pop some in the oven!

Learn more about this in our blog: "How is Doughp's Edible Cookie Dough Safe to Eat?"

What’s the best way to achieve delicious baked cookies?

Check out our blog on baking tips from Doughp! The good news about Doughp is you literally can’t mess this up! We don’t want perfection - we just want it to taste good.

1. Get an ungreased baking sheet and plop down round-ish balls of refrigerated Doughp cookie dough however big you want! (Pssst.. 1-2 TBSP is a good place to start, but no one is stopping you from using 1/4 cup of Doughp and making a massive cookie that’ll be all gooey in the middle and melty and awesome and...OMG I’m drooling...sorry, back to the recipe!)


2. Baking time will vary by oven but Doughp is safe to eat raw or baked - so anywhere in between is all good! We recommend going with 350 degrees and keeping your eyes on the cookies after about 5 minutes. Some ovens run HOT.

  a. 4-5 minutes = you want warmed dough

  b. 7-8 minutes = you want a cookie dough center with some rigid edges

  c. 9-10 minutes = sweet spot for cookie action.

  d. 12+ minutes = Caution zone! Up to you how toasty you’d like it but don’t burn the house down!


3. If you want a sturdy cookie, let cool completely before removing from the tray! If you want warm doughy goo, scrape into your bowl (preferably on top of a scoop of ice cream!) and enjoy!

 

4. If you want a half baked cookie, zap it in the microwave for 10-15 seconds!

 
Also important to remember that every flavor from Doughp will bake differently! Have a flavor with oats? It'll be sturdier! Have a flavor with frosting inside? It'll be a bit greasier and spread wider.

No matter HOW it looks, I promise it's worth eating! Some of the gooey, greasy, flatter cookies are great as cookie crumbles on an ice cream sundae!

What’s in your cookie dough (ingredients and nutrition)?

Our base cookie dough starts from just 6 all-natural ingredients: heat-treated flour, butter, brown sugar, baking soda, vanilla, and flaxseed. We don’t add any funky preservatives and still make it in a kitchen, not a lab!


You can find our full ingredient lists & allergens for all of our flavors here.

Is your cookie dough safe for expecting mothers?

Doughp is 100% safe for expecting mothers and children! We don't use any eggs (removes risk of Salmonella) and we use commercially heat-treated flour (removing risk of E-Coli!) Happy Spoonlicking, and congrats on the future little human! ❤️ We always recommend checking with your doctor when it comes to all things pregnancy!

Is it vegan or gluten free?

Our recipes currently all contain real butter and flour, as well. So no vegan nor gluten-free available at this time!

(All our mouth-watering flavors are available on our Shop All page!)

Is it nut free?

While some of our flavors are nut free, not all of them are. Additionally, we do our best to minimize cross-contamination risks but our dough is produced in a facility that processes nuts. Please visit our Shop All page to see more details about specific flavors!


We do our best to reduce cross contamination risk, but it is not a 100% nut-free facility. Please visit our Shop All page and look out for the nut icon, displaying that product DOES contain nuts!

Is it certified kosher?

Our desserts are not certified kosher, but they may comply with kosher traditions. Check our ingredient list of your specific flavors to verify. Full ingredient list can be found here.

Orders & shipping

How much is shipping?

It's not an easy task getting cookie dough shipped across the country without melting! Though our dough is safe at room temperature, it gets HOT in those trucks.

We use premium insulation and ice packs to keep it cold on the quick journey to you. And we do our absolute best to offer the lowest price to you!

Depending on where you live, the shipping label might be anywhere from $8 up to $40. We ship from Nevada, so the closer to Nevada you are the lower the rate!

PS: if your order gets returned to us due to an incorrect or insufficient address, Doughp will charge a new shipping fee to re-ship!

How long will it take to get my order?

We ship all regular orders out on Tuesdays with a cutoff time of 12pm Pacific Time using your selected shipping method.

If your order comes in after 12pm Pacific on Tuesday, it'll be out the door first thing the following Tuesday!

Exception: Expedited (1-day transit) orders will be shipped Monday-Thursday by 12pm PST.


Some swag will ship separately from your cookie dough and may incur a separate shipping cost.


No matter where your order is headed, get ready to dig in...FAST!

NOTE: We do not ship on federal holidays.

NOTE 2: if your order gets returned to us due to an incorrect or insufficient address, Doughp will charge a new shipping fee to re-ship!

When will my Secret Cookie Dough Club order ship?

With monthly delivery, you will receive a shipment once per month while the actual shipping date may vary! Please reach out to our support crew if you will be out of town/need your shipment held.

How do you ship my order?

We use insulation & ice packs to ensure it stays slightly chilled for the journey, even if it's room temperature upon arrival.

How long will my cookie dough last?

It's safe for two weeks at room temperature, 45 days in the fridge, or 1 year in the freezer! But you'll more than likely eat it before then!


We recommend any seasonal flavors are stored in the fridge or freezer for optimal deliciousness; these are best enjoyed within ~2 weeks!

My ice packs were melted when I got my Doughp; is it still safe to eat?

You are all good to chow down on your newly delivered box as we just use the ice packs to ensure it stays slightly chilled for the journey, even if room temp upon arrival. Just pop in the fridge and enjoy at your leisure!

#Doughp4Hope

What is #Doughp4Hope?

Doughp is an edible, bakeable, and ridiculously tasty cookie dough company - but we're on a mission to serve raw dough and real conversation. We ship our cookie dough to households nationwide and give back through our #Doughp4Hope initiative, which works to break the stigma around mental health & addiction recovery.

We donate a portion of every purchase to nonprofits in this space and live out mental health policies inside the company and with the community.

Why mental health & addiction recovery?

Our founder Kelsey got sober in 2015 and rediscovered her passions for baking - launching Doughp! For baking and.. sometimes not baking the dough. She quickly realized that her journey to sobriety wasn’t unique to her and there were so many looking to have a broader, louder conversation about mental health and addiction recovery. So she formed #Doughp4Hope. A way for this company to have a positive impact in the world and little by little make it less scary to talk about the tough things in life. A reminder that SO many of us have traveled the same paths - we’re more powerful when we’re together and support one another in this thing called LIFE. At Doughp, we serve raw dough & real conversation to feed the soul.

We hope you have a Doughp day! And remember that every purchase from Doughp is helping to fuel this vision. Life is raw — cookie dough helps.

Who do you donate to?

In 2018, Kelsey began the #Doughp4Hope initiative and donated the proceeds from sales to a variety of mental health focused non-profits.

In 2020, we began to donate a portion of every sale to Community Counseling Centers of Southern Nevada and thanks to your support, we donated $20,000 to their non-profit organization providing affordable mental healthcare and substance abuse treatment for those in need. 

In 2021, we’re excited to announce our new #Doughp4Hope partner, SHE RECOVERS® Foundation. A non-profit working towards a world where all women in or seeking recovery are celebrated, supported, and deemed essential to healthy communities. They are accomplishing this by inspiring hope, reducing stigma and empowering women to increase their recovery capital, heal themselves, and help other women to do the same.

Here’s a quick word from their founding mother & daughter, Taryn & Dawn and Executive Director, Susan.

It is an absolute honor to be chosen by Kelsey and the team at Doughp as their #doughp4hope charitable organization. Kelsey’s story of recovery is proof that not only is living sober possible - but can turn our wildest dreams into a "doughp" reality.

The contributions made through the sale of Doughp products, will provide critically needed funds to fuel our efforts of shattering the barriers that keep women from seeking help when struggling with addiction and mental health issues. Together we can inspire more women to recover both their lives and their dreams.

With gratitude and love,

Susan, Dawn, & Taryn

Customizing & Gifting

Can I customize my box?

You can create your perfect cookie dough pack of 8oz cups when you shop all flavors! Visit the page, and select two or more cups to your cart. All discounts and final price will be displayed in your cart.  Go ahead and customize away!

Can I include a gift note in my order? Will the prices be hidden when they receive the box?

What a Doughp gift!  There's no pricing printed out on the packing slip in the box, and your gift note will be printed on that same packing slip. 


When you add an item to your cart, you’ll see an "Add A Note" option. Expand that box and enter your note for it to be printed on the packing slip inside the box!

Can I place a bulk order for employee or client gifts?

Give the gift of nostalgia with our Corporate Gifting option!  You’ll be able to choose between our Bestseller Variety Pack in Four 16oz Pints or Four 8oz Cups.  While each box will come with your gift note on the packing slip, you can include a customized notecard with your company logo for only $2 per box.

We also offer bulk discount codes if you'd like to send clients a dollar-denomination of "gift card" codes. Contact us directly at gifting@doughp.com!

I don’t know what flavors to gift; can I send a gift card?

Absolutely!  Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Visit here to order one.

Do you cater events?

We'd love to make your next event a little sweeter! Please fill out this form to get started.

Once we've got your information on hand, we can get you hooked up with some awesome cookie dough!

Let's dough this!

Any more questions? Please email gifting@doughp.com

Rewards Program

What is the Spoonlicker's Club?

The Spoonlicker's Club was our rewards program until July 31, 2023! We phased out this program and don't have another reward program at this time.

If you're interested in helping to spread the word about Doughp, we do have an amabassador program you can apply to join at doughp.refersion.com!

Wholesale

Can I sell Doughp at my store?

Heck yes! We sell Doughp pre-packed by the case.  Our retail-ready units are available in 8oz cups and 10oz pouches.

Plus, it's easier than ever now. Order wholesale at our shop on Faire.

SHOP DOUGHP ON FAIRE


We are now partnering with Faire, the online wholesale marketplace, so that you can try our new products with Net 60 terms and free returns on your first order! Plus, we won't be charged commission on any of your orders since you'll be an existing contact of ours.

If you're new to Faire, you will also receive $100* in credit and a year of free shipping on Doughp covered by Faire.We think you'll enjoy the experience so much that you'll want to shop with us on Faire again!

Do you sell in bulk for food service (restaurants, ice cream shops, etc.)?

Heck yes, we do!

Please reach out to Holly Knott, our Client Happiness Curator, to inquire about our bulk offerings of bite-sized cookie dough drops!

Holly@doughp.com

What is Faire?

Faire is a wholesale marketplace that makes it easy for local retailers to order and reorder products for their stores. You can look through all our wholesale products on our shop page, save items for later, and place orders whenever is convenient for you.

Still stumped? Np. Hit us up.